Terms and Conditions

Terms and Conditions

Thank you for visiting our website. These terms and conditions are designed to promote understanding between us and our customers, and to protect the rights of each party. If you have any queries about these terms, please do not hesitate to contact us on +44 (0)1202 430820 or and we will be happy to help.

Purchasing from the Southern Ukulele Store website

Occasionally items ordered through the website are out of stock, or the specifications have been changed by the manufacturers. In each instance, we will contact you to let you know before shipping your order. We will make a full refund if any alternatives we propose do not meet with your satisfaction. We are only obliged to fulfil any order once payment has been received in full. Ownership of the goods only transfers once payment is received and delivery has been made.

All instruments are checked as they arrive into stock, and we do send back an awful lot of duds to our suppliers. Each instrument is checked again, tuned, played and set up before dispatch to ensure that it reaches you in tip top condition.

VAT (Sales Tax) and Import Duty

VAT (Sales Tax) is only added at the checkout to orders from the UK and EU. We ship to the EU with the VAT and Duty prepaid (incoterm DDP), so you will not get any tax demands from customs in your country before delivery of your order. Postal orders are sent on IOSS so they should not be held up in customs at all, whilst larger orders are sent by courier, with the 

All orders placed from countries outside the UK and EU are processed without VAT, and you can see the Ex. VAT price on each listing on the website. Orders shipped outside the EU will be shipped under Incoterm DAP, which means that your country's customs agency will contact you when your order arrives at your borders to collect the Sales Tax (VAT) and Import Duty before the parcel is delivered. Import Duty for a Ukulele under Tariff Code 9202908000 is 2%. A customs handling charge may also be applied - this is normally around €20 in Europe, and $30 in the US.


All bidders must register and log in to an account on the website. All bidding will be via the website, at the bottom of the listing page for the item being auctioned. The purchase price will be the highest final bid at the end of the timed auction. Bidding increments will be identified for each auction item. No extra commission will be charged on auction lots - the final bid price is the amount the winner will pay (plus shipping charges for Highlands and Islands, and Overseas delivery, which will be added at checkout.) 

The bid price includes all VAT. Upon completion of the auction, the winner will be send a link to a checkout page to complete the transaction. Please see below for Payment terms and conditions. Payment must be completed within 3 days of the end of the auction. Any warranty provided by us or the manufacturer will apply (1 year for new, 3 months for used items). Your statutory rights to return the item are not affected.


Please visit our Returns Page for details of how to return items to us.


We can lay instruments away in the shop and take deposits on them by prior arrangement. Please contact us if you would like to chip away at the total for an instrument. The maximum time that a payment has to be completed from the time of the first deposit is 2 months. All deposits are non refundable

Payment and Security

Our preferred method of online payment is by card through our payment service provider, SagePay, or by Bank Transfer, although we take PayPal as well. If you'd rather order over the telephone then please call us on +44 (0)1202 430820. We do not keep card details on file (all are destroyed immediately after we use them) so you can be assured of complete security. 

Items will normally be dispatched within 24 hours of payment being received. We will notify you immediately of any unforseen delays. Orders received late on a Friday afternoon and over the weekend will be dispatched on Monday (Tuesday if it is a bank holiday weekend). Our couriers and business post system do not pick up on a Saturday.

All attempts are made to keep details of your order and payment secure. We use only the most secure servers and payment service providers. Unless it is proved that we have been negligent we cannot be held liable for any losses sustained by you as a result of unauthorised access to your data. None of your personal card data is held on file by us after your order is fulfilled.

All prices displayed and payments accepted are in Pounds Sterling only.


Please note - we are not allowed to send any parcels containing batteries outside of the UK. The courier companies will scan all packages and return any which contain batteries to us. We will check any electro acoustic ukuleles with the batteries in, then remove them for transit.

Please visit our Shipping Page for details of delivery services.


We will not be liable to you for any claims which arise out of the supply of our products to you unless we are negligent but we will not be liable in any event for any consequential loss, except where this is required by law. We hereby exclude the application of the Contracts (Rights of Third Parties) Act 1999 to each and every contract made under these Terms. These Terms cannot be altered or suspended, permanently or temporarily, without the written permission of a Director of Music is Life Instrument Retail Ltd. These conditions are subject to English law and the jurisdiction of the English courts.