Shipping

Covid-19 Update

Here at the Southern Ukulele Store, we are taking our responsibilities during the Coronavirus outbreak very seriously.

We are all washing our hands regularly, and have implemented distancing policies to minimise contact between staff members as much as possible. Each member of staff is very well aware of the latest government advice, and is only coming in each day if they are symptom free.

Shop

As of today, Monday 23rd March, the showroom will be closed until further notice. We have to minimise the risk to our customers and staff as much as possible during these difficult times. Thanks in advance for your understanding.

Website and Telephone

The website and telephones are open for business as usual. Over the last fortnight, an increasingly large proportion of our business has been by phone or website. We are very skilled and experienced at getting instruments to customers all around the world in top top condition, and in a timely fashion.

Please, call us on +44 (0)1202 430820 between 10am and 4pm for any advice if you are unsure of an online purchase. And if you need anything, from an in hand description of the smell of a uke, or a sound sample of your shortlisted favourites, we'll do our best to accommodate this.

If you are keen to try a particular instrument then we would be happy to hold it with a refundable £50 deposit until it is safer to travel again.

Emails, and contact through socal media, will all be answered as you have come to expect from us.

Our Youtube channel features hundreds of detailed sound samples and we will endeavor to generate new content and samples where possible that may help you so thankfully, it has never been easier to shop from the comfort of your own home.

Courier and postal services around Europe are currently still operating normally, although we are monitoring developments daily so should this change suddenly and we are unable to guarantee a delivery to you, we will be in touch immediately following your order to let you know. Normal order processing times are slightly longer on occasion, owing for the need to run minimal skeleton staffing, and maintain distancing.

Mainland UK Delivery - Free of charge (excluding Courier to Highlands and Islands - see below)

Smaller items, accessories and cheaper soprano ukuleles are sent by Royal Mail 1st Class Post, whereas larger items and more expensive ukuleles are sent by 24 hour DPD Predict within Mainland UK.

We only dispatch items Monday to Friday, never on a Saturday or Sunday. Our cut off time for same day dispatch of postal items is 12.30pm, so orders received after 12.30pm will be dispatched the next working day (orders received on Friday afternoon will be dispatched on Monday).

Royal Mail 1st Class service aims to deliver all items by the next working day, including Saturday, but this is not 100% guaranteed. Around 10% of items take an extra few days to arrive. If you need an item guaranteed to be delivered by a certain time or date, please contact us on +44 (0)1202 430820 and we can give you the available options.

For all courier parcels, you will be emailed or texted with the tracking information at the point of dispatch, and you will have a direct link to DPD, who will inform you of the delivery time in advance, and who can adjust the delivery time to suit you.

We never like to hurry the final checks and setup of an instrument, so if you would like to order an instrument for next day delivery, or delivery on a certain date please call us on +44 (0)1202 430820 to check whether same day delivery is possible to your postcode area or to specify your preferred delivery date. Normally, if we receive an order for a ukulele by midday, we can dispatch it the same day, unless specific requested setup work, or pickup installation needs to be done.

European Delivery - Free over £1000

Delivery charges for EU countries are £2 for small accessories, £4 for larger accessories and £12.50 for small ukuleles (all by Royal Mail), and £24.50 by Courier for bulkier items such as larger ukuleles and ukulele cases, up to an order value of £1000, after which it is free. Delivery typically takes 3-7 working days depending on location. Tracking information (where available) will be emailed when the item is dispatched.

For Non-EU countries, the courier shipping charges are £2 for small accessories, £4.50 for larger accessories, £12.50 for small ukuleles (all Royal Mail) and £39.50 by courier, up to an order value of £1000, after which it is free.

You will only be charged for the largest shipping group - so if you order a Tenor ukulele, strings, a case and some small accessories, you will pay only the shipping charge for the ukulele (£24.50 or £39.50 depending on location).

Cyprus, Malta, The Canary Islands, Balearic Islands and countries outside the EU within Europe will incur additional shipping charges. Please contact us in advance of your purchase to find out the additional postage amount. Failing this we will contact you after purchase to make you aware of the difference which needs to be paid.

UK Highlands and Islands - Free over £1000

Delivery to UK Highlands and Islands is free for small accessories, larger accessories and small ukuleles, and £9.99 by Courier or Royal Mail (depending on exact location) for bulkier items such as larger ukuleles and ukulele cases, up to an order value of £1000, after which it is free.

To see the delivery costs for your region, please add the items to your shopping cart, enter your delivery postcode or country, and the cart will update to show them.

These postcode areas qualify as Highlands and Islands:
BT(1-99); IM(1-9); GY(1-10); JE(1-4); IV(01-99); HS(1-9); FK(17-21); AB(36-38); AB(55-56); KA(27-28); KW(1-17); PA(20-49); PA(60-78); PH(19-26); PH(30-41); PH(42-44); PH(49-50); ZE(1-3); TR(21-25)

USA and Canada - Free over £1000

Delivery charges for USA and Canada are £3 for small accessories, £6 for larger accessories and £16 for small ukuleles (all by Royal Mail), and £59.50 by Courier for bulkier items such as larger ukuleles and ukulele cases, up to an order value of £1000, after which it is free. Delivery typically takes 3-7 working days depending on location. Tracking information (where available) will be emailed when the item is dispatched.

You will only be charged for the largest shipping group - so if you order a Tenor ukulele, strings, a case and some small accessories, you will pay only the shipping charge for the ukulele (£59.50).

This website currently provides shipping options only to the UK, UK Highlands and Islands, EU, USA and Canada. If you are outside of these zones, please contact us for a quote for shipping. We can send packages almost anywhere, but we need to quote individually for each parcel as the rates vary dramatically.

Missing Items

If an item has been sent by Royal Mail Ist Class, we are unable to claim an item as missing until 10 working days after the expected arrival date. Normally items will arrive within 5 days of dispatch but can take longer. We cannot be held liable for items that take slightly longer than the expected time. We will always have a dated proof of dispatch. Contact us to discuss guaranteed methods of delivery should your goods be required by a certain date.

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