I recently purchased a Pete Howlett tenor ukulele from southern ukulele store. First of all I am very happy with the purchase, it's a truly amazing instrument.
I must say that the service I received from both Alex and Rob, was brilliant and truly lives up to the reputation they have earned and I have read about. I literally bombarded SUS with email after email asking for advice, updates on delivery schedules, and just general chatting. I always received prompt response, on a few occasions the replies were almost instant which is a demonstration that everyone at the SUS will always go above and beyond when it comes to customer service and assisting with selection.
I received an email the moment they received delivery of the ukuleles from Pete and when it was in quality inspection. SUS kindly had my name on the waiting list for Pete Howletts and they even provided me with multiple hi res pictures of the one I wanted based on a photo I sent to them from facebook.
I made my decision and proceeded with the order which was a very smooth transaction. Later that day I decided I wanted to add a strap, I contacted Rob, he responded immediately and helped me with making a choice, I paid for that separately to the ukulele via the website and they added it to my order, this was ordered on a Saturday and they sent me a notification to state my order was ready for dispatch, however Monday came and I sent another email asking if I could upgrade the case from the SUS unit supplied as I wanted a hard case rather than a padded gig bag, within 5 minutes Rob had emailed me to state that this was still possible and asked me to call. I called him and we discussed cases in detail, I had my eye on the kinsman tweed case and Rob stated this was an excellent choice of case and will fit my ukulele perfectly. I then asked about a low g string for my existing tenor, once again Rob was very knowledgable and took the time to discuss my options. I ordered both items and paid over the phone and this was added to my order and dispatched. The next day my order was received by 11am, it was packed sufficient to protect the ukulele and all of the extra items were present and secure.
To conclude, my experience was fantastic throughout, I highly recommend that if you are in the market for a new ukulele speak to SUS, you will not be disappointed. My expectations were exceeded. Excellent service, excellent products and an excellent team working there. I can only imagine that getting to visit the store would be an excellent experience, however, if like me you cannot get to the store, you can trust them to help you with your selection with honest and impartial.
Thank you SUS - I will definitely return when UAS strikes again, which I am sure it will!
Hi Alex, my new ukulele arrived on Friday, that's great
service and I love the ukulele. I was a bit nervous about buying online, but I
needn't have worried, you gave me great advice. It's rare to get such good
customer service online and for emails to be answered within minutes of being
sent, so thanks for that. The ukulele was also set up perfectly and amazingly
was still in tune when I took it out of the box, it's hardly been out of my
hands since (and I'm driving the missus mad!). Great service, great ukulele, I
must come visit the shop next time I'm in the UK. Thanks again,
Ladies and Gentlemen,
I have just received my Pono BN-10 Big Baritone Ukulele and I wanted to let you know how happy I am with my purchase. The packing was meticulous, the shipping speedy and efficient, and the instrument itself is absolutely smashing! The setup was perfect and the instrument itself is without the slightest fault that I have been able to find. The sound is simply to die for, with volume and sustain that leave normal-sized baritones in the dust, and tonal qualities that compare to those of a fine classical guitar. This is truly a magnificent crossover instrument between the ukulele and the guitar and I am so happy that I was able to purchase it right here in Europe from the Southern Ukulele Store. Your online ordering system is first-rate and you really take care of each and every instrument you send out. (This is the fourth ukulele I have purchased from you and I have been absolutely satisfied each and every time). I can really recommend the Southern Ukulele Store to fellow uke lovers even outside of the UK. Your prices are also fair (total cost has been considerably cheaper every time than buying directly in the US) and you are just a great team to deal with.
Dr. Don Kiraly
University of Mainz, Germany
I truly believe that excellent service should be commented on for others to appreciate.
I have nothing but the greatest respect and the highest praise for you guys at Southern Ukulele Store, from the guys in the shop to the man at the top. I have always had the best service that anyone could hope to get. My latest acquisition came as the result of a trade-in – I have been on the waiting list for a brand new example for well over a year – the factory just aren’t releasing them to the UK! When one came in as a PX you guys were on the case – contacted me within hours and achieved a sale on the same day that was exceptional value for me. You could have applied a bigger mark-up and still sold it within a day – BUT YOU DIDN’T! THANKS!
Really appreciate the welcome I receive when I visit and the service I receive from every single member of staff
In short: Well done and huge thanks
Wrinkle Picker extrordinaire
I have been to shop a few times now and also when they were at their older premises.
Their shop is packed with mouth watering instruments of several genre and apart from a hand made Japanese Koto, they have pretty much something for every one.
I went there because I wanted a concert Ukelele. I brought my old one that I had also bought from them some time ago and asked them if they could better it. Yep!!! they did...a lovely little Ohana which sings beautifully. I tried out several before picking the Ohana but ended up buying it. Two weeks later I got the Uke thirst again and so....another trip to Rob and the boys.
This time I went for a Baritone. It was no trouble to Alex to sit me down and try out all their Baritones. I chose a lovely Mango wood model by Kala that I now cannot put down.
I asked if they could restring it to GCEA tuning and they did straight away. I strummed it Once and looked at Rob.." I don't like it" I said and asked them if they could put it back the way it was if I pay for the strings. They did so straight away and made the Baritone sing again with it's sonorous bass tones. I loved it again and a lesson learnt. The Baritone went with me and we are now married.
Nothing was too much trouble to these guys and it is very clear that they know what they are talking about and very much so what they are doing.
This is not a group of people that go to work just for the money. They are a dedicated knowledgeable and musical ensemble of extremely talented and helpful people. Wish I was one of them.
If you need advice especially on the Uke front I highly recommend them.
If you are thinking of buying a new Uke, I positively recommend them.
If you want a Japanese Koto, they will probs get you one but there will be a wait.
If you want a Japanese Kiwaya Uke They have one!!! These little babies RING BELLS. I know...I bought one from them !!!...If a Martin Uke is just a tad to dear for you these Kiwayas are very close to them and they are featherweight.....truly remarkable.
This shop guys IS the shop.
This is where to come for a Uke and there's a large car park near by and a café or two just opposite.
The lesson is.......if you can possibly get down to visit them then do it. They will be delighted to see you and there will be one less homeless Uke and a very happy Ukelist going home.
Thanks Rob, Alex, Paul and the other two guys who were unpacking 200 Ukes!!! YiKes!!!
Hi all, my Pono ATD arrived, it looks stunning and plays even better! Special thanks to Rob for quickly responding to all my questions and even sending me pics of the uke at this busy time of year. I am super picky when it comes to quality and I cannot fault this uke. It's beautiful, the strings are great and case is good fit and solid.
My Christmas gift from my wife this year was a superb PSI Concert Travel ukulele (S-CTM-T) in flame maple – purchased from the super folk at Southern Ukulele Store.
Prior to deciding which ukulele to step-up to I spoke to both the Robs at SUS on separate occasions – and they could not have been more patient and helpful, even though they were rushed off their feet with pre-Christmas orders.
Paul was quite correct when he said “Wow!” at the end of his demo video, this really is a fabulous instrument, and already my playing is improving daily! (I should mention that I am a complete beginner). Prior to this I had an Octopus beginner’s ukulele, but this PSI is a quantum leap forward for me.
Two other plus-points : I find the slim body easier to hold, especially with the strap buttons already fitted – and a Jumping Cow strap installed - so it suits me perfectly.
Many thanks, and a Happy New Year to you all!
Received case this morning. Thank you.
I've never known such excellent service and the tracking was uncannily accurate.
Marvellous PR for your firm.
Hi, Just a quick message to a say a huge thanks for all your help over the telephone with respects to the Pete Howlett Slim Jim tenor uke, Roland Amp, pedal tuner and bits which I ordered from you yesterday.
It all arrived this morning, well packed and just great when all unpacked and put together. The sound, handling and appearance of the uke is stunning!
I’ll also email Pete Howlett to let him know my feelings.
Thanks again for a top notch service and hopefully I’ll be able to get down and see you all soon.
Thanks to SUS and Rob in particular. The testimonials for this company must the best in the country and after dealing with them I can understand why. From my very first contact with Rob and SUS it has been an absolute pleasure. Nothing was too much trouble. I am hard to please but Rob played different ukes over the phone for me, suggested different strings to suit the sound I was after and after all that and having one delivered, I changed my mind and had it exchanged. I was never once pressured and it was clear that the only target was to make sure that I was 100% satisfied.
Rob succeeded and I am now the proud owner of an Ohana CK35S with Worth MB strings (restrung by Rob). Both ukes were delivered on time and packed well.
If you have to order a uke online then use Southern Ukulele Store, you won't get better.
Thanks Rob. I will be recommending you and SUS to anyone who wants a great uke and the best service.
Just received my Pono Uke this truly is a thing of beauty, I am thrilled with this Uke. Thanks to everyone at SUS .Your customer service has been excellent SUS is now my default supplier when it comes to all things Uke. Off to Uke club this afternoon to show off and relate good things about SUS.
Mark J, Gorseinon
Many, many thanks to all at SUS, but especially to Rob who was endlessly patient when answering my many email queries as I worked towards my eventual choice of a Pono MB as a replacement for my first ukulele (a cheap but very playable Brunswick BU4B). Rob then arranged for a standard Pono MB to be fitted with a pickup to thus create the SUS version of the MB-E. The installation has proved to be top quality and gives a wonderfully clear, clean, warm sound. (Backing off bass and slightly boosting treble works wonders). I have looked over every square centimeter of the Pono and can only say that it is faultless. It isn’t a flashy instrument and this model has the non-gloss, silk finish which can, of course, easily show up any faults or damage with ease. There aren’t any. None at all. Construction and subsequent conversion into the ‘E’ version have both been done with astonishing craftsmanship which speaks volumes for the people at Pono as well as SUS.
At the time of ordering, I asked for a set of Worth strings to be fitted, but after doing this, Rob felt that their tension and sound just didn’t suit the Pono nor its electro system. He immediately rang me to say he’d taken the decision to fit an alternative set of strings which, in his opinion, produced a much more balanced sound. He was right and I’m totally happy with my new ukulele when played either acoustically, through a Stagg 10w amp or through my small Zoom effects box and the amp.. It’s also worth saying that the Stagg case that came with the Pono is excellent. It’s light but very strong with the instrument fitting snugly inside it. There is also a capacious compartment for accessories. Indeed, ‘capacious’ is actually an understatement!
So – top marks to SUS. Top marks to Rob. Top marks to Pono. You’ve all made this ageing convert to the ukulele a very happy man.
I received my Islander MAT-4 Spalted Maple Tenor Ukulele today and just had to drop you a line to say how thrilled I am with it and with the whole experience of buying from you. The uke is gorgeous, so pretty (the photos are good, but still don't do it justice) and with a lovely tone - and it even arrived completely in tune, which is miraculous and evidence of a very well set up instrument. At the moment it is making friends with my existing Freshman dao wood concert uke (another beautifully-made creature) and I shall have great difficulty deciding which to play when!
I was most impressed with the speed and efficiency of your delivery process. That, together with the ease of ordering, made the whole transaction a real pleasure and I am sincerely grateful. The uke is a birthday present and I am a very happy (and lucky) woman.
All good wishes
As a school ukulele group, we are always searching for good quality at the best price and Southern Ukulele Store delivers on both counts – with first class customer service thrown in for good measure. As well as sourcing some music stands for us that they don’t normally stock, we were delighted to open our parcel to find not only the ukes, music stands and strings that we had ordered but also some ‘added extras’ that we weren’t expecting! So, a big thank you to all at Southern Ukulele Store and especially to Rob. We look forward to ordering from you again in the future.
Jane Vaughan (Westbury Junior School)
Thank you so so much for your outstanding customer service over the last 2 days. You were truly amazing, which is pretty much non existent in England these days, so please thank your team also, you have no idea how much it meant so thank you again. You should consider putting the company in for the "customer service excellence" awards for SME' s etc. Again you were a star, have a wicked weekend.
I am Emailing you to express my thanks for the excellent customer service I received from Alex he gave me some good advice when purchasing My first Ukulele. Alex is an asset to your store. I would not hesitate to recommend your store to My Family and Friends.
Mr Thomas Hewitt (Liverpool)
Just wanted to drop you a line to thank you so much for your help and great advice on sorting out my second ukulele purchase. Special thanks to Rob for answering my many questions and pointing me in the right direction. I wanted a high end ukulele and I was interested in the Kanile'a K1-T tenor ukulele. I called Rob a few times and he provided me with all the information I needed on the brand. I never felt rushed into anything and Rob was kind enough to go over everything with me for as long as needed to make sure I got the best ukulele for me.
The Kanile'a arrived two days later very well packed. Rob had told me that the looks and sound on these models were superb. On the website it's described as, "Looks and sounds to die for". Well, let me just say they were not lying. This ukulele is amazing, everything about it shouts Class.
How happy was I with my purchase from SUS? Well, three days after buying my K1-T I called Rob and ordered a Kanile'a K1-C concert ukulele. And just to let you know Rob, this one is equally amazing.
Thank you SUS for your help and great advice. I would recommend you to anyone.
Thank you Rob,
Lyn Evans.Since I first heard of the Southern Ukulele Store a few years ago, I have visited several times and made many phone enquiries and have always been made to feel very welcome indeed. There is a definite "family" feel about the shop, all the team are enthusiastic and knowledgeable and will strive to find you the best instrument for you at the best price. There is even a cup of tea or coffee on offer for visitors like myself who come from quite far away! I have absolutely no hesitation in recommending the Southern Ukulele Store, whether for an accomplished player or a complete beginner.
Mairwen Guard MBE
Just a note to say I got the case today and it is amazing! I cannot thank you enough for working with me on this one. Kind regards and much gratitude,
I want to thank you for your help in choosing my Uke. I came in yesterday to get myself my first Uke and was very thankful for the guidance I received. First I was amazed with the steady flow of people into the shop.
I then found you all to be really helpful in helping me find the right one to get, and kit myself out with what I need to start having fun with this new instrument.
Paul, your advise was very much appreciated. I have never been into a music shop and been made to feel more welcome or comfortable. I am so glad I didn't try and get one online. Anyone that is thinking of getting a Uke, I would recommend them come and see you and get the proper guidance.
Thanks again for your help.
Thank you - the case arrived this morning. Very well packed, and extra credit to you for picking up on the faulty one before dispatching, saving me the hassle of returning one. I'll definitely look you up again when I'm in the market for another uke.
Hi Paul / SUS,
Just want to let you know that I have received the ukulele today and I am very happy with it! Thank you very much for the great service, I would highly recommend your store to anyone! Thanks for the free strings too!
Just to say how impressed I am. Strings ordered at 3.30 Wednesday afternoon, arrived 8.00 am Thursday. Very impressive. Thank you very much.
Hi, Just to say i got the order email and to say thank you very much for a first class service, thank you for including the case and thanks to Rob and Paul for top notch customer service. I will absolutely shop with SUS again and also recommend you to all my Ukulele playing friends.
Kind Regards, Paul
Received it today, the best case I have ever seen and fits superb just has you said it would. Absolutely stunning.
The parcel containing my soprano ukulele arrived earlier this afternoon. Thank you very much, I am well pleased with it!
From Valerie Burfitt
Many thanks for your help, you have great feedback from ebay, and I think your staff have always been very helpful, thx again Ian
Just a quick hello and a big thankyou for the lovely Kanilea K4 Tenor we purchased recently. We are back in Australia now and I have posted some photos and comments regarding the great job you guys do at the Southern Ukulele Store on Ukulele Underground.
Hi ya Rob many thanks and low and behold they turned up at about 2.pm we usually get post early morning :)
I must say i absolutley love these worth strings on the baritone, so nice to get a set without any wound strings, it is my first time using worths, i am very impressed, i am constantly trying new strings on my soprano as i dont like aquila's very much on solid wood ukes, im using martins at the mo and have some ko'alohas to try next but think i will definately be trying the worths.
Thanks so much for your help really appreciate and hope to get down to your excellent store some time, espeacially as it has such a great reputation in the uk ukulele scene.
Kindest regards, have a great weekend
Dear Rob,Paul and Alex
Just to let you know how delighted Iam with the Koaloha long neck Soprano. It will compliment the Kanilea beautifully . Its just perfect. Its quite interesting that I might not have picked either from appearance on the web etc. There is no flash bindings etc just quality build. Paul did a great job on the action so thanks on that.
My son visited you earlier in the year and bought an Acacia Kala Concert. I shall be trying that when he visits soon as he lives in Brighton. Never fear I will be down to see you in the future and goodness knows what might happen!
Every success in your business . You have a great team
Regards, John Hubbard
Peanut arrived today. Brilliant quick service, fabulous instrument... Thank you... Will be shopping with you again, Thanks
Dear Sir or Madam,
I ordered a Barnes & Mullins UK2C Solid Spruce Top Concert Ukulele on line from you on Sunday and received it this morning, two days later. It is a stunning looking instrument with a beautiful finish and a great sound. I want to thank you for your extremely promt response to my order and great service.
Thank you very much indeed. I thoroughly recommend your company to anyone wishing to purchase a ukulele. You are to be congratulated.
Yours faithfully, Derek Gould.
Safely arrived in perfect condition. Its beautiful - thankyou so much.
Best Wishes, Karen
Just wanted to let you know the the Kanilea arrived afe and sound yesterday, and ive been playing it all night. sounds awesome! thanks for all your help!
Thank you very much for all your help. The Bowley arrived safely and it's lovely, really pleased with it, great advice and great choice. I'll start saving up now for a concert!! it's pretty addictive once you start isn't it!
Kind regards, Ian
Just an Email thanking you for the 5% discount for the Ashbury Tenor and Concert Ukulele’s, And my thanks to Guns for dealing with me on the purchase of the ukes, I ordered on Tuesday afternoon and I received them first thing Thursday morning and very pleased with the Ukes. And how well they were packed. So Many thanks to you and your team and will use your services again.
Arrived lunchtime! Fantastic service(as usual).
Thanks for all your help,
Just a short email to say that the ck20ce has now arrived in Australia. I am
very pleased with it. Thank you for your help.
Hello, a short note to say thank you for the safe arrival of my recent order to you, KoAloha Tenor Uke. This is the second KoAloha that I have had off you this year. Two STUNNING instruments. Again, many thanks.
Kind regards, Roger.
Thank you for your prompt attention and despatch of the Tangelwood Ukulele and Pod case ordered on the 8th June against the above receipt number. The Goods arrived safe and sound, earlier this morning. It has been a pleasure dealing with you
I have received the new Ukulele, thank you very much. I will be sending the other one tomorrow to you. If you could let me know how could I leave a rating for this purchase because I would like to give it the highest mark so others will know how well I have been looked after as a customer. I do appreciate all you have done and rest assured that you are from now on my preferred store for all things ukulele!
All the best
Just a quick note to express how happy I am with my new Kala KA-SMHT. Thanks for putting me onto this one as opposed to the Kala travel uke. It looks and sounds great. It was nice talking to you and maybe I'll get to visit your shop one day when I get back from Australia!
Just a quick note to thank you for the prompt delivery of the above ukulele. This is the third instrument I've purchased from you and your service has always been top notch.
I'm absolutely delighted with this Anue nue. I'd read and heard really good things about them, and this uke doesn't disappoint.
Anyway, thanks again and best wishes,
Just to say that my tracking number did not come through, however my lovely new Onaha CK35GS did arrive at 4pm by Fedex. What a great looking instument that is now tuned and ready to go. Thanks for the bag, I was not expecting a 10mm one with your smart logo.
Thanks for your advice through the purchase process, you really do go that extra mile. Not sure if I will ever do it justice but it won't be the fault of the ukulele or Southern Ukulele!
Received this morning, very pleased, it sounds wonderful.
Thank you for your assistance.
A quick note to say thanks for your help when I bought my first Uke today. My uke has a fantastic tone and I am very pleased with it. Thanks to the time you took to explain various bits of advice you gave me, I walked out the storefeeling I had chosen the right uke for me. I think the service in your store is top notch.
To All at Southern Ukulele,
Just wanted to say thank you for the help given in sorting out my first Ukulele. A special thank you goes to Alex for all his help over the phone. He went through several options with me as a complete novice in this field. He gave me some great advice ended up in me getting a fantastic Kala KA_ASAC_C. Had this delivered yesterday and hardly put it down since, my guitars are feeling left out lol. So, just felt I needed to drop you a line to say how pleased I am with my Ukulele and to pass on well deserved praise in the way you run your business. As with most people I can now understand why when you have one Ukulele the bug starts, Kala KA ASAC_T next lol. Then bring on the big guns KoAloha or a Pono.
Thank you Southern Ukulele Store,
Lyn Evans (South Wales).
Good morning, Just wanted to say a big thank you to Southern Ukelele Store for a great service, Pleasant, polite, efficient, fast and quality. Lanikai arrived this morning less than 24 hours since ordered. Performing tonight, I will spread the word, best place for ukes Southern Ukelele Store.
My Islander MST 4 arrived at my door last Monday! Great!
Lovely little instrument. Thanks for speedy delivery!
just a note to say that the uke arrived safe and sound, excellent packing and the hard case was a nice surprise. thanks for a great service, Andy
Hi, I would like to thank you for your very speedy service and the excellent products which you supply - on this occasion, a beautiful 'a Nue Nue' concert sized hard case (very sexy brown leather effect outside and plush green lining) and a set of Worth BM LG strings (are you the only stockist in the UK?). Your move has not impeded your service level in any way! Shame that you are 216 miles (each way) from me; at least that stops me hanging around the shop and drooling at your high end instruments!
With very best regards, Geoff Cook
Just to let you know that my ukulele arrived OK today. I'm delighted with it and will soon be taking it to Sierra Leone. It will certainly get tested out as a travel instrument over the next few years. Oh I like it so much I might sell my normal size soprano.
Hey guys, just a quick note to say the Ukes have arrived and sound great! Thanks for the courtesy extended to me and for the super speedy delivery. If I need anything further I'll be sure to contact you.
Thanks again and best regards,
The Uke arrived this morning and I just thought I'd say that I'm delighted with it. I wouldn't have believed there could be so much difference between my old one and the new one. It is truly a thing of beauty and sounds fantastic. I only hope I can do it justice.
Thanks for the good advice, even if I did spend more than I ever intended.
It was worth it.
Best Regards, Malcolm
The uke is amazing and SUS the best of the best !
I've just received the Uke, that you helped me choose over the phone & I just wanted to let you know how pleased I am with it!!
Thank you so much for all your help & advice & for answering all my questions. Brilliant customer service & quick delivery!
It looks & sounds great & I know my partner will be thrilled to receive it for his birthday.