Payment

Our preferred method of online payment is by card through our payment service provider, SagePay. If you'd rather order over the telephone then please call us on +44 (0)1202 430820. We do not keep card details on file (all are destroyed immediately after we use them) so you can be assured of complete security.

Delivery

Goods are dispatched within 24 hours of payment being received. We will notify you of any delays. Smaller items are often sent by Royal Mail 1st Class, whereas larger items are sent by FedEx within the UK, DHL around Europe.

If an item has been sent by Royal Mail, we are unable to claim an item as missing until 21 days after the date of dispatch. Normally items will arrive within 5 days of dispatch but can take longer. We cannot be held liable for items that take slightly longer than the expected time. We will always have a dated proof of dispatch. Contact us to discuss guaranteed methods of delivery should your goods be required by a certain date.

Larger items sent by courier will take 1-3 days for delivery to the UK, and 3-5 working days to Europe. All items will be fully trackable.

This website provides shipping options only to the UK and the EU. If you are outside of these zones, please contact us for a quote for shipping. We can send packages almost anywhere, but we need to quote individually for each parcel as the rates vary dramatically.

Please note that items shipped to Highlands and Islands, Northern Ireland, Cyprus, Malta, The Canary Islands, The Channel Islands and outside the EU within Europe will incur additional shipping charges. Please contact us in advance of your purchase to find out the additional postage amount. Failing this we will contact you after purchase to make you aware of the difference which needs to be paid.