Payment

Payment

Our preferred method of online payment is by card through our payment service provider, SagePay. If you'd rather order over the telephone then please call us on +44 (0)1202 430820. We do not keep card details on file (all are destroyed immediately after we use them) so you can be assured of complete security. 

We can also offer finance on selected models over £400 in value - please call or email us to discuss.

Items will normally be dispatched within 24 hours of payment being received. We will notify you immediately of any unforseen delays. Orders received late on a Friday afternoon and over the weekend will be dispatched on Monday (Tuesday if it is a bank holiday weekend). Our couriers and business post system do not pick up on a Saturday.

Delivery 

Mainland UK Delivery

*** Shipping is now FREE to mainland UK! ***

Smaller items, accessories and cheaper soprano ukuleles are sent by Royal Mail, whereas larger items and more expensive ukuleles are sent by 24 hour DPD Predict within Mainland UK. For all courier parcels, you will be emailed or texted with the tracking information at the point of dispatch, and you will have a direct link to DPD, who will inform you of the delivery time in advance, and who can adjust the delivery time to suit you.

European Delivery
Delivery charges for Europe are £2 by Royal Mail for small accessories, £12.50 by Royal Mail for larger accessories and small ukuleles, and £24.50 by courier for bulkier items such as larger ukuleles and ukulele cases. Delivery typically takes 3-7 working days depending on location. Tracking information, if available, will be emailed when the item is dispatched.


UK Highlands and Islands
Delivery charges for UK Highlands and Islands are £1 for small accessories, £3.50 by Royal Mail for larger accessories and small ukuleles, and £9.99 by Courier or Royal Mail (depending on exact location) for bulkier items such as larger ukuleles and ukulele cases.

To see the exact delivery costs for your region, please add the items to your shopping cart, enter your delivery postcode or country, and the cart will update to show them.

These postcode areas qualify as Highlands and Islands:
BT(1-99); IM(1-9); GY(1-10); JE(1-4); IV(01-99); HS(1-9); FK(17-21); AB(36-38); AB(55-56); KA(27-28); KW(1-17); PA(20-49); PA(60-78); PH(19-26); PH(30-41); PH(42-44); PH(49-50); ZE(1-3); PO(30-41); TR21; TR25

This website currently provides shipping options only to the UK, UK Highlands and Islands and the EU. If you are outside of these zones, please contact us for a quote for shipping. We can send packages almost anywhere, but we need to quote individually for each parcel as the rates vary dramatically.

If an item has been sent by Royal Mail, we are unable to claim an item as missing until 21 days after the date of dispatch. Normally items will arrive within 5 days of dispatch but can take longer. We cannot be held liable for items that take slightly longer than the expected time. We will always have a dated proof of dispatch. Contact us to discuss guaranteed methods of delivery should your goods be required by a certain date.

Cyprus, Malta, The Canary Islands, Balearic Islands and countries outside the EU within Europe will incur additional shipping charges. Please contact us in advance of your purchase to find out the additional postage amount. Failing this we will contact you after purchase to make you aware of the difference which needs to be paid.

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